There’s nothing quite like opening a new support ticket with a software vendor, providing all the details they normally ask for right up front, including a ZIP archive of all the pertinent diagnostic logs, and getting back a response which is the tech-speak equivalent of, “So when did you stop beating your wife?”

Which is, I suppose, preferable to the other vendor I have a ticket open with right now who haven’t touched any of our tickets in almost a month. No response, no activity, no fix, nothing.

If we treated our clients like this we’d be out of business.