I’ve installed your fine, fine MMORPG called City of Heroes on my computer here at the office. (It’s a long, slow Sunday spent waiting for backups to run. What do you expect me to do for the next seven or eight hours?) Having double-checked the various agreements and your not-too-clunky Knowledgebase, I know that I can install the game on another computer besides my home gaming rig, as long as I only use the actual account from one location or the other at a given time. No worries. I have no intention of abusing terms-of-service or anything like that.

Here at the office I use a handy dandy proxy server for all of my connection needs. This provides me with protection while also granting me much more freedom than the main corporate firewall (the one I can’t configure to my own requirements) provides.

But for some reason, your game is the first piece of software I’ve seen that is apparently incapable of using said proxy server. So I look in the Readme, under “Configuring your Firewall.” I’m referred to the appropriate section of “Connectivity Devices and Issues,” which refers me to… “Configuring your Firewall.” That’s it.

Er, what? Nice bit of work there, guys. Really nice. Time to shoot off an email via your regular support channels…