Looking For Quacks In The Pavement

Category: Geekery (Page 2 of 98)

Eh? Aye.

We live in the future, and it’s both awesome and horrifying.

Collectively, many of us have spent the last few decades adding data to the Internet. Words, pictures, sounds, and so forth. And now, people with lots of money to buy lots of computer equipment are going to use what we’ve made to make themselves an even bigger pile of money.

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Workflow Redux

As a quick follow-up to yesterday’s adventure, ConnectWise Support called me yesterday just before close of business to explain what went awry. In short: The third condition failed on thousands of tickets because prior to 2016, status changes were stored differently in the database. So the condition for “last ticket status update not more than 1 hour ago” was checking for the new kind of status change flag, not the old kind.

We had almost no way of knowing this would happen, short of memorizing every feature and function change over the course of a decade’s worth of software updates to this platform.

By the by, at one point we hit 3000 open tickets. Fun.

Two upsides: One, this should never happen again (on this particular service board) because, well, we’ve now re-closed all those tickets with the new status change flag. Two, my performance metrics for the month are through the roof:

The other four-digit bar is the Operations Manager who decided to pitch in on the ticket-closing efforts.

Do I get a raise for this, boss?

Workflow Overflow

It seemed like a simple request.

“If a technician closes a ticket without attaching a Configuration (device), reopen it, send them an email, and change the ticket’s status so they know they need to remedy the lack of Configuration before closing it again.”

Cool. I can do that.

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Fire Emblem Engage – Story Thoughts

Over the weekend I finished off my first playthrough of Fire Emblem Engage, and I’ve been sitting with it for a little bit to percolate my impressions. Overall, in general? It’s a perfectly serviceable tale. There’s nothing groundbreaking in it, nor is there anything absolutely awful.

I don’t want to spoil specific details, but I can’t really talk about my reactions without giving some general things away, so… bail now if you aren’t done with the game and want to avoid anything spoiler-ish. For that matter, I’m also going to talk about some comparisons with Three Houses, so… again: Beyond this point there shall be spoilers-of-sorts.

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