In February I ran into a tricky problem having to do with tracking the movement of agents in our RMM (“Remote Management & Monitoring”) system. I opened a ticket (01916099 just for the sake of record-keeping) with the vendor.

I updated the ticket in April asking if anyone was going to get back to me.

I updated the ticket in May asking if anyone was going to get back to me.

Along the way I pinged our account rep who insisted someone would get back to me.

Today? More than eight entire months later? Someone got back to me.

We sincerely apologize for the inconvenience. I will be closing this case now.

Fine, fine customer support they’ve got over at [redacted]. Lovely. Their ticketing system won’t even let me reopen the ticket, despite a button being labeled for such. And they wonder why clients are jumping to other vendors’ products.