We had a weird problem with one ticket that wouldn’t stay closed.
Yes, this is about the ticketing system workflow shenanigans I wrote about a couple of times earlier this month. Yes, there were more shenanigans.
(more…)Author: Karel Kerezman
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Eh? Aye.
We live in the future, and it’s both awesome and horrifying.
Collectively, many of us have spent the last few decades adding data to the Internet. Words, pictures, sounds, and so forth. And now, people with lots of money to buy lots of computer equipment are going to use what we’ve made to make themselves an even bigger pile of money.
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Satisfactory – New Clear Power Plan
In the co-op Satisfactory game with the kids (look, I get to call them “kids” even though they’ve been full adults for over a decade now, it’s my parental privilege) we’ve finally reached the point where we need to consider actually doing the thing we only really joked about early on: Tackling nuclear power.
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So long, Wonderduck
On March 8th, Eric T Carra lost his final battle against the ravages of ill health.
I found out about this over the weekend, when I decided to check his website in case there’d been any updates on his condition. (The news is in the comments thread of the final post.) If you read the slate of posts during the calendar year 2022, entered as he had the time, opportunity, and energy, you’ll see a litany of indignities (including COVID, but that was well after the initial problems had commenced). Through it all, when he could, he tried to inform and entertain in his clever, self-deprecating style.
It must’ve been hell. I can dimly imagine all the posts he didn’t complete, drafted then scrapped, about the ongoing interminable misery his life had apparently become.
To me, he’ll always be the one of the biggest fans of my silly webcomic project, Quacked Panes. Heck, early on I sent him the twin to my cast-iron duck, Rusty. I always looked forward to his reactions to my latest bad joke, and enjoyed following his interests on his blog (even if I’ll never understand the appeal of Formula 1). It’s no exaggeration to say that without Eric and a few other dedicated fans, I’d not have lasted four months at the webcomic project let alone four full years.
We shared similar-enough tastes in music, anime, and other odd bits of common culture to sustain a kind of distant friendship. Never close pals, but always cordial and supportive. Now I wish I’d been a better friend overall. Regrets, eh?
A font of knowledge and humor has left this world, and I’ll miss him always.
“Next episode: More zombies?”
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Satisfactory – In And Around The Lake
“… mountains come out of the sky and they stand there!”
Yes, ha ha, the song “Roundabout” by Yes (ha ha) earworms me every time I think about building roundabouts in Satisfactory. Maybe you, dear reader, are young enough not to have this problem. I envy you your youth and your lack of Jon Anderson’s voice in your head.
Anyway.
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Workflow Redux
As a quick follow-up to yesterday’s adventure, ConnectWise Support called me yesterday just before close of business to explain what went awry. In short: The third condition failed on thousands of tickets because prior to 2016, status changes were stored differently in the database. So the condition for “last ticket status update not more than 1 hour ago” was checking for the new kind of status change flag, not the old kind.
We had almost no way of knowing this would happen, short of memorizing every feature and function change over the course of a decade’s worth of software updates to this platform.
By the by, at one point we hit 3000 open tickets. Fun.
Two upsides: One, this should never happen again (on this particular service board) because, well, we’ve now re-closed all those tickets with the new status change flag. Two, my performance metrics for the month are through the roof:
The other four-digit bar is the Operations Manager who decided to pitch in on the ticket-closing efforts. Do I get a raise for this, boss?