GreyDuck

Author's details

Name: Karel Kerezman
Date registered: 4 January, 2006
URL: http://greyduck.net/
AIM: GreyDuck72
Jabber / Google Talk: greyduck@gmail.com
Yahoo! IM: 2641074

Latest posts

  1. Standard Support Screwup — 25 August, 2015
  2. Besides the B-Sides — 21 August, 2015
  3. The File That Crashed Word 2013 — 7 August, 2015
  4. The Church of the Flaming Dove — 6 August, 2015
  5. Nine years and (hopefully) counting — 8 July, 2015

Author's posts listings

Aug 25

Standard Support Screwup

The script you’re about to read doesn’t detail how every interaction with a particular vendor’s tech support staff goes, but it’s very, very indicative and common…   Me: Hello! A problem has occurred with your product. Now, having worked with this product nigh onto a decade now, I’m aware of the usual issues and have …

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Aug 21

Besides the B-Sides

Sitting here at work, my random playlist is churning out favorite after favorite to keep my musically steady through the day, and I found myself realizing that my favorite songs from each of the last two Phil-Collins-fronted Genesis albums are not, in fact, on those albums. Let me explain. No, there is too much; let …

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Aug 07

The File That Crashed Word 2013

My morning started with a ticket assigned before I got here, scheduled for first thing after the morning “huddle.” The dispatcher pitched me to the client as “the best person at this sort of thing,” having wholly misunderstood the nature of the call. (They thought it was a backup-restore situation, when in fact it was …

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Aug 06

The Church of the Flaming Dove

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See? There it is. Their logo (icon, symbol, whatever) is a dove going down in flames. What in the world…?

Jul 08

Nine years and (hopefully) counting

This week I celebrate the completion of nine solid years at this job. Of course, being who I am, I immediately realize that nine years is how long I had the last job, which means I start worrying that I’m going to do something stupid and get fired here, too. Not that I’ve done much …

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Jun 26

Just so we’re clear.

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There hasn’t been a Quiznos or a Starbucks at this location for YEARS now. Way to stay on top of that.

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