Q. I get so much junk email! Can we stop it?
A. If there was a foolproof way to "stop spam," somebody would be making millions selling the solution. Until that day all you can do is mitigate the damage. Don't put your email address on web pages, don't reply to spam messages (this includes using out-of-office auto-replies!), and generally try to be careful who you give it out to. (Some "e-commerce" sites aren't terribly scrupulous about the information you give them, sad to say.)
Q. If I'm out of space in my mailbox, what can I do?
A. The quickest way to get space back is to delete large emails. Luckily, Groupwise provides a quick and easy way to get at those large emails in your Trash, Sent Items and Received Items. At the bottom of the main program window is the "Mailbox Size" percentage indicator. This is actually a button which, when clicked, will open a new window which automatically sorts messages by largest email first. Each message with large (or many) attachments you delete will return a sizeable percent of your email quota to you!
Q. How do I change the default font size in Groupwise?
A. There seems to be no way to set the default reading font, but you can change the default composing font... if you use HTML-formatted email. (There isn't much point for non-HTML email, as that will be delivered "plain text" anyway, which means "without formatting.") Here's how to do it in HTML mode:
- Open a new message, click the View menu.
- Select HTML (if it isn't already checkmarked).
- At the font list next to Message, select the desired font and font size.
- Right click on the font list and select “Set the Current Font as Default.”
- Close the message window.
Q. How do I set recurring meetings in Groupwise?
A. The trick is in the "auto-date" feature, and it's not precisely intuitive. (Yes, I'm as shocked as you are.) When you're creating a new appointment, click the little "month calendar" button next to the date field. In the "Set Date" window that appears, click the "Auto Date" button at the bottom of the column of buttons. Now you get a great big "year view," and every date you highlight becomes part of the "auto date" for that appointment.
You'll want to try this a couple of times so you can get the hang of it. Trust me.
And remember, if you want to be notified of impending meetings, you need to run Groupwise Notify. You can find this in the Start menu, under Programs, then Groupwise. If you'd like help setting this program to run every time you start your computer, please contact your friendly neighborhood computer technician.
Q. How do we audit for client software versions?
A. Visit http://server.ip.address:7181/ and click on "C/S Users" (not the number, but the name). This only works for currently-connected clients. If a computer doesn't have a signed on Groupwise user, there's no way to tell what version is installed.
Q. How does one create a whitelist? (This info may be useful again some day...)
A. Make a new Rule, call it Whitelist. (You may, in fact, end up with more than one of these. Name them appropriately.) Check the box for Item Types of Mail, just as you did with the Spam filter.
Click on Define Conditions. This time you want to select: From, leave the  button alone to keep Contains as the selection, and then the domain of the sender (if the contact is email@example.com then the domain is yahoo.com). Now you can click OK.
Click the Add Action button and select the last option in the drop-down list, called Stop Rule Processing.
Save the rule, make sure it has a checkbox by it in the list of rules, and then (this is the important part!) move this new rule up in the listing to above your spam filtering rule by highlighting your Whitelist rule and clicking the "Move Up" button until the order is correct. (Conversely you can use "Move Down" on your Spam rule. Whatever makes you happy makes us happy.)
How does this work? Each (enabled) rule runs in the order shown for every message you receive. In the case of email that server-side filters mark as spam but is from the domain you entered into the Whitelist rule, the "Stop Rule Processing" action triggers before any Spam rule you may have created has a chance to move the message into your spam folder or trash, depending on how your filters are configured.