Category Archive: Work

Mar 31

Nothin’ On My Plate

NoTickets4KK

On the day I started work with this company almost 10 years ago, I had no tickets assigned. Once, late last Autumn, I got down to zero tickets. Welp. Mind you: I have projects to work on, so I’m not bored by any stretch of the imagination. But still, the Spring Break doldrums seem to …

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Mar 24

4200 minus 2700 equals Headache

4100minus2700

For most of the calendar year so far we at work have been plowing through a massive reorganization, upgrade, and consolidation of our servers. One of the last stages of this consolidation & upgrade process involved upgrading our Kaseya environment. During the shuffle I found some quirks. For instance, the UserProfiles directory contains roughly 4200 …

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Mar 21

It’s a Very Monday Monday

This week is getting an early start on kicking my ass: Sunday Night Insomnia with a vengeance. Remembered to do dishes and take out garbage this morning, forgot to grab lunch. MAX train broke down one stop away from where I needed to go. (The operator had to be talked through cycling the breakers. That’s …

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Aug 25

Standard Support Screwup

The script you’re about to read doesn’t detail how every interaction with a particular vendor’s tech support staff goes, but it’s very, very indicative and common…   Me: Hello! A problem has occurred with your product. Now, having worked with this product nigh onto a decade now, I’m aware of the usual issues and have …

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Aug 07

The File That Crashed Word 2013

My morning started with a ticket assigned before I got here, scheduled for first thing after the morning “huddle.” The dispatcher pitched me to the client as “the best person at this sort of thing,” having wholly misunderstood the nature of the call. (They thought it was a backup-restore situation, when in fact it was …

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Dec 02

Ablative Pay Increase

Ablative Pay Increase: The raise you receive at just about the same time as costs go up in every other part of your life, such that you actually end up taking home less money every month but hey, it could’ve been worse, right?

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