Category Archive: Work

Aug 25

Standard Support Screwup

The script you’re about to read doesn’t detail how every interaction with a particular vendor’s tech support staff goes, but it’s very, very indicative and common…   Me: Hello! A problem has occurred with your product. Now, having worked with this product nigh onto a decade now, I’m aware of the usual issues and have …

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Aug 07

The File That Crashed Word 2013

My morning started with a ticket assigned before I got here, scheduled for first thing after the morning “huddle.” The dispatcher pitched me to the client as “the best person at this sort of thing,” having wholly misunderstood the nature of the call. (They thought it was a backup-restore situation, when in fact it was …

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Dec 02

Ablative Pay Increase

Ablative Pay Increase: The raise you receive at just about the same time as costs go up in every other part of your life, such that you actually end up taking home less money every month but hey, it could’ve been worse, right?

Oct 10

If you can pass the test, you can beat the rest.

Yesterday, I learned a few Linux tricks I didn’t already know followed by everything about ZFS and the nitty-gritty of how Dattos work that I didn’t know, not one bit. Today, I learned about bare-metal restores and some troubleshooting tips, then I took a test. I feel sorry for the guy who has to grade …

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Oct 09

Getting Here Is Some Fraction Of The Fun

I woke up at 3:00 yesterday. I woke up at 3:30 today. Well, 6:30 today, but my body clock says 3:30. It’s all very disorienting. The flights weren’t so bad. Getting through security at PDX went normally, the flights were early, there was only one bit of confusion as gates were scrambled around last-minute for …

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Oct 07

A Series Of Metal Tubes

I like seeing other parts of the country. I like the idea of seeing other parts of the country. I’m not so keen on using air travel to get there. Tuesday morning I board a plane bound for Connecticut (well, Chicago… where I’ll catch one for White Plains NY… you get the idea) so I …

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